Refund policy

Refund & Return Policy
Our Promise
We stand behind ALL GRIP. If you're not satisfied with your purchase, we want to make it right.
Returns
We accept returns on unopened, unused products within 30 days of delivery. To start a return, email us at support@allgrip.us with your order number.
Because ALL GRIP is a topical spray product, we cannot accept returns on opened or used bottles for health and safety reasons — unless the product arrived defective or damaged.
Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, email us at support@allgrip.us within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.
Order Issues (Not Delivered / Lost in Transit)
If tracking shows your package as delivered but you didn't receive it, contact us within 7 days so we can look into it with USPS. If a package is lost in transit, we'll send a replacement once we confirm with the carrier.
Non-Returnable Items
Opened or used products (unless defective)
Sale or clearance items marked as final sale
Gift cards
Exchanges
Currently we don't offer direct exchanges. If you need a different item, return your unopened product for a refund and place a new order.
How to Start a Return
Email support@allgrip.us with:
Order number
Reason for return
Photos (if damaged/defective)
We'll respond within 1–2 business days with next steps.